Frequently Asked Questions

Customer Service

If you have questions or need assistance placing your order, our knowledgeable and friendly Customer Service team is here to help! Reps are available Monday through Friday from 8 a.m. to 8 p.m. EST. Call toll-free at 1-866-844-5547 or email


All returns must be authorized by customer service. Call or email us using the contact information above for return authorization. All claims for damaged or defective merchandise must be made within 10 days of receipt. Returns of non-defective merchandise must be made within 30 days and may incur a 20% restocking fee. We can only accept returns on non-defective merchandise if the item is inventoried in our warehouse. Sorry, on-demand items are not subject to return unless defective. Contact customer service for further details.

Order Online

When checking out, please ensure your budget covers both the merchandise cost and the estimated tax and shipping chargers.

Expedited freight is not authorized unless approved by Corporate. Please contact Customer Service with any questions.

Ground orders can expect to be received within 7 - 10 business days. Please refer to individual item descriptions for production time on personalized or made-to-order merchandise.

Please allow appropriate transit time for receipt of your order.

What if I don’t see my department’s logo on here?

We appreciate your desire to represent MLH! The Methodist identity, or how people perceive our brand, is driven by our logo. Because it is our most recognizable brand asset, it’s vital that it is always applied consistently. For clothing and other wearable items available on the Company Store, you will see the system and hospital logos that meet this standard. Your Associate badge allows patients, families and fellow Associates to identify your department name.

Shipping Costs

Merchandise pricing does not include shipping. Please refer to the table below to calculate your shipping cost based on order total:

Order Total

Shipping Fee

up to $25


$25.01 - $50


$50.01 - $75


$75.01 - $100


$100.01 - $200


$200.01 and UP

$19 + Add $4 for every $50

For expedited shipping, add the following upcharge to the standard rates above:

3-Day Select


2-Day Air


Next Day Air


Please note that international shipments are subject to duties and customs fees above and beyond standard shipping charged by Geiger. These charges are the responsibility of the receiver and payment may be required before delivery of your package will be completed. Contact your local courier or customs office for details.


Merchandise pricing does not include tax. Taxes will be applied to your order total appropriately based on your state and local laws.

How do I apply my coupon for payment?

Enter your coupon code at checkout to apply it to your order. If your order total exceeds your coupon amount, an alternate form of payment will be required for the balance accordingly (See How to Order details). Note that coupons are valid for one-time use only and any unused balance will be forfeited at time of order submission. Keep in mind when shopping that your merchandise total does not include tax and shipping.

Having trouble applying your coupon? Check to be sure you are entering the coupon code exactly as it appears, including all capitalization and punctuation accordingly, and that the coupon has not expired. If you continue to experience challenges, please call us at 1-866-844-5547.

I forgot my password.

On the log in screen, click on “Forgot Password”, enter your email address that you use to log in, and we will email you with a new temporary password. After logging in, we recommend you change your password to a new, easier to remember password through the My Account page.

How do I change my password?

You can update your password at any time through the My Account page by selecting Change Password.

Can I ship to multiple addresses?

Yes. To do this, choose “Ship to multiple addresses” on the first checkout screen. From here, follow the prompts to either direct each item to a different shipping address, or “Split” the quantity of an item to multiple shipping addresses. Please call Customer Service for assistance at 1-866-844-5547.

How do I update my billing/shipping address or other account information?

You can update your billing address, manage shipping addresses, change your password, and view your order history through the Manage Account page.

What is an “on-demand” item?

An on-demand item is a product that is not pre-printed and stocked in our warehouse, but is produced on a per-request basis. On-demand items take longer to ship, as we produce them specially for you, so please refer to the individual production time listed within the product specifications and plan accordingly. On-demand items may also require a minimum order quantity to meet production requirements.

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